FAQ'S
Useful Informations
Getting There
Transfers
Guests are welcomed at Manado airport by our front office staff and escorted to the Resort. Transfer time to the Resort is approximately 90 minutes depending on weather and tide conditions.
Time Zone
+8 GMT.
Climate
Located a few degrees above the Equator, Siladen enjoys constant temperatures all year round. Air temperature is usually around 30° Celsius and water temperature is 28° Celsius. The dry season lasts from April to November, while occasional rains characterize the remaining period.
Languages
The following languages are spoken at the Resort: Indonesian, English, Italian, Spanish, German, French, Portuguese, and Japanese.
Laundry
Laundry is available for an additional charge.
Religion
North Sulawesi is a predominantly Christian area of Indonesia.
Etiquette
In consideration of local customs as well as of other guests, we kindly ask that our female guests refrain from topless sunbathing and also that guests are dry and dressed at meal times.
Vaccinations
There are no vaccinations required to visit Siladen.
Health Care
The resort and boats are equipped with first aid kits, O2 is available on every dive boat. In Manado, 2 hours away from Siladen, there is a well equipped private hospital.
Insurance
We do strongly recommend you purchase a travel insurance in the event of unexpected changes in your travel plans. You should also have adequate medical insurance to cover any incidents. Check with your medical insurer before the trip to verify you’re covered while traveling.
If you are a diver we also recommend you consider purchasing supplemental dive insurance, offered by many firms such as Divers Alert Network (DAN), PADI, and Dive Assure. These companies offer specific dive-related policies that often include travel, gear and accident coverage all in one comprehensive policy.
Cancellation & Modification Policy
- 30% deposit must be received to confirm a reservation
- Full payment must be received at least 45 days prior to arrival date at the Resort. For bookings made with less than 45 days before arrival, full payment is required within 7 days of reservation.
- Cancellation 91 days or further, deposit will be refunded minus 50% cancellation fee. For Groups (4 rooms or more) over 121 days prior to check-in date.
- Deposit forfeited for any cancellation made between 46 day(s) and 90 day(s). For Groups (4 rooms or more) 61 to 120 days prior to check-in date.
- 95% Charge for No-Shows and/or cancellations made between 0 and 45 days prior to check-in date from the total amount of room reserved. For Groups (4 rooms or more) 60 days prior to check-in date.
- No credit or refund is granted for personal emergencies, medical conditions, airline misconnections, airline delays or other causes of force majeur. We recommend Tour Operators advise clients to underwrite the comprehensive travel insurance policy prior to visiting us. Please ensure that clients and all those accompanying them are covered for the full time of their visit against illness, injury, medical evacuation, death, loss of baggage and personal items during travel and while at Siladen, flight and accommodation cancellation and other travel contingencies.
Tourist Visa Requirements for Indonesia
Air Conditioning
All villas are equipped with air conditioning units.
Disabled guests
Unfortunately the Resort cannot guarantee accessibility to guests with disabilities.
FAQ'S
Useful Informations
Baby Sitting Services
We offer guests baby sitting services based on availability of local staff. Kindly write to us for additional information.
Charges
All charges at the Resort are in IDR and already include 21% government and service taxes.
Credit Cards
Visa, Mastercard, and Amex are welcomed at the Resort. All charges are in IDR.
Currency
The Resort accepts IDR, Euro, and US Dollars only.
Diets
Our chef and his team serve up an excellent and delicious mix of international and local dishes. We are usually able to accommodate guests with special dietary requirements such as guests with food allergies or intolerances, or guests who are vegetarians or vegans. We do however recommend you inform us of your individual requirements when you make your reservation.
Drinks
Water, tea, and coffee is available free of charge, and fresh juices also free of charge during breakfast. Sodas, juices, beer and wine as well as cocktails, mocktails and specialty coffees are available at an additional cost.
Electricity
The Resort is equipped with 2 round pin Europlug sockets. Voltage is 220v. Electricity converters are not available at the Resort.
Internet
We offer free internet WiFi access throughout the Resort. A laptop is also available to guests free of charge at the Reception.
Tides
Being located a few degrees above the Equator, the island of Siladen is subject to large tidal movements.
Smoking
For reasons of safety and in consideration of other guests we ask smokers to refrain from smoking in the villas and inside any other building. We also kindly ask guests not to smoke during meals. There is an ashtray on all verandahs and the sofas set outside on the beach. Please note all our boats are smoking and vaping-free as well.
Spa
The Spa at Siladen offers you a unique opportunity to relax, benefit from traditional treatments, rest your mind and pamper your body. Our experienced team of female therapists are skilled in providing relief to sore muscles or simply relieving tension.
Toiletries
We have hair dryers in all rooms as well as shampoo, body wash, lotion, and towels for indoor as well as beach-side use.
Tours
We offer a variety of different land based excursions that allow you to enjoy a little taste of traditional Minahasan culture and see some of the amazing sights that North Sulawesi has to offer. For more information, any questions and prices for any of our tours and activities, please send us an e-mail or click here.
Gratuities
Tipping is discretionary, it is not included in your package and is not mandatory. Our staff does receive the service fees every month. However if you wish to leave a tip, we thank you cordially. We are proud of our team and hope you feel all the staff did an excellent job. We operate a pool system as there are many staff in the background, such as house keeping, tank fillers and technicians, who you may not have contact with. Any tips left will be equally shared between All Staff from all departments of the resort and dive center. The tip box is located in the front office.
Social Commitments
Siladen Resort & Spa has several social projects, we help the local children by offering school materials and uniforms to those who cannot afford it. If you wish to contribute we recommend you to bring anything educational or healthy. Notepads, pencils, erasers, maps, rulers, craft supplies, crayons or basic school or coloring books would be greatly appreciated. Even toothbrushes can be very useful. For further details on current social projects please contact us.
FAQ'S
More About Diving
Bunaken National Park
Located on the center of the coral triangle and created in 1991 Bunaken National Park covers a total surface area of 89,065 hectares, 97% of which is clear, warm tropical water. The remaining 3% of the park is terrestrial, including the five islands of Bunaken, Manado Tua, Mantehage, Nain and Siladen.
Besides diving and snorkeling in Bunaken National park we also organize muck diving in Manado Bay or soft coral dives in the slopes of Bangka Island.
When
Due to our geographic location, Bunaken National Park offers fantastic diving and snorkeling year-round. There can be occasional strong currents at some times of day, but there are always areas that are protected, comfortable and safe. Your dive or snorkeling guide will advise on the best spots according to the current conditions.
Boats
Our boats are spacious and have all the necessary amenities including marine toilets. All our boats provide covered seating and dry storage areas for cameras & personal belongings. In addition, all boats are staffed by licensed captains and an assistant. Each vessel is equipped with first aid and emergency oxygen as well.
Drinking water, coffee and tea are available free of charge on all boats and fresh fruit and snacks are provided after every dive. Clean towels are also available onboard. Smoking and Vaping is not allowed in any of our boats.
Private Guide & Private Boat
For those guests who prefer a one-on-one dive experience, we offer both private guide and private boat service. A private guide will accompany you on the regularly scheduled daytime boat dives.
For those looking to follow their own schedule or choose their own sites, our private boat service will provide you with your own boat and dive guide. Please inquire in the Dive Center as to availability and cost for these services.
Schedule
We offer 2 dives/snorkel in the morning, 1 dive/snorkel in the afternoon and a dusk or night dive every day.
Snorkeling
Snorkelers are encouraged to join the boats for snorkeling.
All reefs around the islands of the Bunaken National Marine Park are suitable for snorkeling as they come up as shallow as 3m or 10ft in depth and the water is very clear. Like the divers, you will have a guide. The boat crew will pay close attention to any snorkelers in the water and will pick up snorkelers whenever signal is given. We recommend a wetsuit for sun and jelly fish sting protection, along with suitable mask, snorkel and fins, due to possible currents. Snorkeling by boat has a charge. Guests can also enjoy great snorkeling off the beach on Siladen, just next to the old jetty, a few minutes walk from the Resort entrance. Snorkeling in front of your villa is possible during high tide. Please inform the Dive centre if you wish to have a guide when snorkeling from shore.
Camera Room
At the dive center you can find our camera room, with dedicated rinse tanks, dry towels, personal space and power strips for charging your equipment and batteries.
Certification Courses
We offer PADI certification and non-certification courses such as Discover Scuba Diving, Open Water, and Nitrox taught by our PADI Instructors. Please contact our Dive Center to pre book your course.
Climate
Located a few degrees above the Equator, Siladen enjoys constant temperatures all year round. Air temperature is usually around 30° Celsius and water temperature is an average of 28° Celsius. The dry season lasts from April to November, while occasional rains characterize the remaining period.
Equipment Rental
While many of our guests bring their own equipment, we do offer dive and snorkel equipment for rental at a reasonable price. Click here to see the list of equipment and rental pricing. If you wish to ensure availability please contact our dive center.
Important
– Please bring proof of certification (card or online certification) or do your certification here.
– Please use a dive computer (we have computers available for rent if you don’t have your own).
– Please respect the environment and marine life, the use of gloves is not allowed in Bunaken National Marine Park, unless you have a medical certificate.
– Please note all divers must have active dive insurance.
Insurance
We do strongly recommend you purchase a travel insurance in the event of unexpected changes in your travel plans. You should also have adequate medical insurance to cover any incidents. Check with your medical insurer before the trip to verify you’re covered while traveling.
If you are a diver your insurance policy must include dive accidents, these insurances are offered by many firms such as Divers Alert Network (DAN), PADI, and Dive Assure. If you wish to sign up with Dive Assure please have a look here. You can choose an annual or short term coverage
Nitrox
Nitrox is available at extra charge, please bring your Nitrox certification card or do your certification course with our instructors.
Recompression Chamber
There is a recompression chamber in Manado, less than 2 hours away from Siladen Resort. However we recommend safe practices to avoid any issues during your vacation.
Tides
Being located a few degrees above the Equator, the island of Siladen is subject to strong tide excursions.
Tank Valves
We have both DIN and INT valves available.
Can we use sunscreen in Bunaken National Park?
Due to our geographical location, sunscreen is highly advised. However we kindly as our guests to avoid using sunscreen that is not reef-safe. Please search for reef friendly sunscreen or use other forms of protection, hats and Lycras. We strongly recommend using lycra pants and long sleeve shirts for all snorkeling activities.